What is Totality?


Totality is an independent full service transaction coordination company. We are a privately held company with no ties to any other service provider or brokerage. Our goal is to provide you and your clients and you with the best real estate experience ever.


What do consumers want?


Today’s consumers expect to be kept in the loop and receive immediate answers regarding their transactions. Most agents are very busy, often juggling many transactions at one time. Consumers find that working with a dedicated Transaction Coordinator who is readily available to assist them allows them quicker and more comprehensive answers to their questions. These benefits add up to improved customer satisfaction, more referrals and repeat business.
 

Are my files secure and confidential?


We do not share your information with anyone and they are very secure. We have strict guidelines and unless you grant us permission to share any information, it will be kept confidential.


How can I contact my TC?


You will receive all contact information for your Transaction Coordinator. We provide you cell, office, email, text, skype and of course you can always contact the owner of the company, too.

What is a Transaction Coordinator?

 

A Transaction Coordinator is a person responsible for managing and monitoring the transaction process, through interfacing with Real Estate professionals, clients, escrow companies and property management companies, to name a few. A TC is responsible for maintaining files and processing of all information and documents pertaining to the sale of each home.
 

Will you have contact with my clients?


This is completely up to you. However, it is most efficient if we may communicate directly with your client. We keep you informed of all communications and CC you on emails with any correspondence.


Can you help with a transaction I have already started?


Yes, we can take over paperwork on a transaction that has already been started.
 

What if I lose the file?


Once a file is complete, it is scanned and archived securely. It may be reproduced on CD, emailed to you or printed and sent to you at your request. We keep all file in accordance to TREC standards for a minimum of 4 years.

Why use a Transaction Coordinator?


Complete transaction management allows real estate professionals to simplify and streamline the entire real estate process. Our dedicated professionals strive to make your transaction as smooth and effortless for you and your customers as possible.
 

Do you have a cancellation fee?


We only get paid in the event the transaction closes. If for any reason the transaction terminates, then there is no fee.
 

What if my office is far away from you?


As a virtual company, we work almost entirely paperless with agents and brokers. You do not need to be located near our office in order for us to work with you. You would be surprised at how effective we are and how available we make ourselves to everyone involved in the transaction. We can also do video conferences via Skype or Facetime.
 

The only exception to this rule is if you are inquiring about our Listing Services. The property will need to be within a 25 mile radius from Lubbock. 
 

How will I know what is happening with my transaction?


You will have 24/7 access to your file through our online transaction management system. All documents are uploaded and updated as they are received, and you will have regular contact with your Transaction Coordinator.

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Samantha Jones

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