Totality was established in 2017 in order to fill a need between real estate agents, vendors and clients. There is a huge lack of communication and systems in order for every party to stay informed and updated that were time efficient and effective.


Totality is here to fill that need. As agents, the top priority is prospecting and taking appointments - not paperwork!

We are here with 20+ years of combined real estate experience, with proven transaction management systems to serve the real estate community. We individualize the needs for our client’s in order to improve their productivity, efficiency and communication.  Since Totality is 100% locally owned and operated, it is familiar with Lubbock real estate market and practices.



McKenzie Sheppard | Owner

McKenzie is a born and raised West Texas native. She started her career in real estate by working as an assistant for one of Lubbock’s local Realtors where she learned the importance of systems and communication with all parties in order to have a smooth and successful real estate transaction.

During her first year, McKenzie saw the lack of communication between the average Realtor and all those involved in a transaction. She made it her goal to make sure that every party involved was up to date and in touch with the transaction from start to finish! McKenzie enjoys every aspect of the real estate transaction, and she wants her clients to as well. She holds herself to a high standard of making every client know that she has their best interest at heart and that she is working with them to hit that closing table! She prides herself of ensuring each client is 100% satisfied with her services, every time!

After she and her husband welcomed their daughter, Magnolia, in August of 2017, McKenzie turned her focus to perfecting the systems of communication and transaction management as a Office Administrator and Transaction Coordinator. She starting growing her team of transaction coordinators to fulfill the growing needs of Agents across Texas.Since then their family has grown with another daughter, Jolee in January 2019! 

As much as McKenzie enjoys the front side of a real estate transaction, she knows that the real work starts after the contract is signed! She has created systems that have been proven to be time efficient and effective for every agent! She enjoys being that go to person to keep the deal on track for closing. McKenzie knows that it is the little things during the transaction that will put the agents over the top against their competitors! 

Shelby Thomas| Transaction Coordinator


Shelby Thomas epitomizes integrity, energy, hard work, and creative service in every detail of the real estate transaction. Shelby grew up in Tyler, TX where she met her husband Joseph, who joined the Army shortly after they met. They spent the next 10 years moving from one military installation to the other, raising their young son, and are now living the “tiny life” in less than 400m sqft. in East Texas.

Shelby has a background in sales and has worked in real estate for many years in different roles that range from administrative assistant, operations manager, compliance officer, marketing director, transaction coordinator, and even home staging! Her love for checklists, time-blocking, spreadsheets, and complete order makes being a transaction coordinator the
perfect position, while also being able to act as a concierge for real estate agents.

Shelby has a devotion to God, her husband, and her family. She is heavily involved in her Church, Flint Baptist, and community. She spends her free time cultivating her ever growing houseplant collection, traveling in her home on wheels, and getting lost in a good book.

Whether you are looking for complete transaction management or simply help making sure your
files are compliant, Shelby will exceed every expectation and become a trusted friend for life.



Erin Freeman | Listing Coordinator & Compliance Specialist