Totality was established in 2017 in order to fill a need between real estate agents, vendors and clients. There is a huge lack of communication and systems in order for every party to stay informed and updated that were time efficient and effective.


Totality is here to fill that need. As agents, the top priority is prospecting and taking appointments - not paperwork!

We are here with 20+ years of combined real estate experience, with proven transaction management systems to serve the real estate community. We individualize the needs for our client’s in order to improve their productivity, efficiency and communication.  Since Totality is 100% locally owned and operated, it is familiar with Lubbock real estate market and practices.



McKenzie Sheppard | Owner

McKenzie is a born and raised West Texas native. She started her career in real estate by working as an assistant for one of Lubbock’s local Realtors where she learned the importance of systems and communication with all parties in order to have a smooth and successful real estate transaction.

During her first year, McKenzie saw the lack of communication between the average Realtor and all those involved in a transaction. She made it her goal to make sure that every party involved was up to date and in touch with the transaction from start to finish! McKenzie enjoys every aspect of the real estate transaction, and she wants her clients to as well. She holds herself to a high standard of making every client know that she has their best interest at heart and that she is working with them to hit that closing table! She prides herself of ensuring each client is 100% satisfied with her services, every time!

After she and her husband welcomed their daughter, Magnolia, in August of 2017, McKenzie turned her focus to perfecting the systems of communication and transaction management as a Office Administrator and Transaction Coordinator. She starting growing her team of transaction coordinators to fulfill the growing needs of Agents across Texas. Since then their family has grown with another daughter, Jolee in January 2019! 


Over the past several years in Real Estate, McKenzie has focused on the operations side of real estate, focusing on efficient systems and processes that make the lives of her agents & her teams easier and more streamlined. She enjoys consulting with small teams and brokerages to help them look at the systems in a big picture in order to encourage growth & efficiency.

As much as McKenzie enjoys the front side of a real estate transaction, she knows that the real work starts after the contract is signed! She has created systems that have been proven to be time efficient and effective for every agent! She enjoys being that go to person to keep the deal on track for closing.


McKenzie knows that it is the little things during the transaction that will put the agents over the top against their competitors! 

Melanie Butdorf | Transaction Manager & Lead Transaction Coordinator


Melanie Butdorf is the head unicorn in charge and she is the glue that keeps our team together. Her talents involve: helping other prioritize their task, walking them through difficult situations and cracking a joke at the best moment to "lighten" the mood.

Melanie has been passionate about serving and supporting people most of her life. She has been helping agents in several states. She joined the Totality team in 2021.


Melanie strives for excellence in everything she does, with the goal of going above and beyond for each and every client.  Melanie and her husband have one child and two dogs. She loves spending time with her family and crafting!


Brittany Daughdrill| Inside Sales Agent

I am a born and raised Houston native. I obtained my real estate license in 2017. My knowledge of real estate is steadily growing everyday. My passion for real estate and serving people has continually evolved! I am committed to redefine real estate by offering a superior level of service and I am dedicated to make sure my clients are 100% satisfied with my services. Their best interests are always my number one priority and I strive to ensure a smooth transaction for all of my clients. 

With being a mom, wife, Realtor® and a business woman in general I understand how important communication is, the details and the backend of how a transaction works. I also believe it is critical to have balance in business and family life. I know it is very important to me.  

I love brainstorming new ideas, marketing and thinking outside of the box to go above and beyond to help everyone reach their goals! God is always number one! I love spending time with family, traveling and looking for a new adventure!

Maddie Trevino| Transaction Coordinator


Maddie is a Lubbock native & has been in the Real Estate industry since 2019. After a year in real estate sales, Maddie focused on the details and joined the Totality team! Maddie strives herself on the customer service that she provides to her agents, their clients and our vendors!

Maddie is an animal lover and has 2 dogs, which are her two favorite things - Ollie and Casper. She enjoys spending time with her animals and her long-time boyfriend, Cooper! 


Stephanie Arroyo| Transaction Coordinator


I am Stephanie Arroyo, born and raised Texan and proud military veteran. I served in the United States Air Force for 10 years and then received my Bachelor’s degree in Business Management and Master’s in Procurement Management. Stephanie is a mom of 3 and that allows her to be a master multi-tasker & prioritize her daily activities.


In 2017, I decided to combine my background in contracts and interest in real estate, and obtain my real estate license. I have since helped families reach their real estate goals as an individual realtor in San Antonio, TX.


Having realized I have a greater passion for details and the back-end of transactions, rather than “field work”, I have transitioned to helping other realtors leverage their time and take their business to the next level! 

Alyson Morrow| Transaction Coordinator


I was born and raised in South Arkansas. I graduated from high school in 2006 and moved to Central Texas a year later to be closer to my extended family.


I started working in real estate in 2008 as a receptionist and have loved working with Realtors ever since. I got my Associates of Applied Science Degree in Paralegal Studies from Central Texas College in 2012 and a year later got my real estate license.


I married my husband Jess in 2009 and together we have three great sons, Turner, Jackson, and Rory. 

Kimberly Mather| Transaction Coordinator


Kim Mather currently resides in Holly Springs, NC and joined the Totality team in 2021.  Kim has been a jack of all trades throughout her career with experience in Education, Biology and Customer Service.  She prides herself on diligence, punctuality and professionalism.  While newer to the real estate industry, she has an eagerness to learn the inner workings to provide top-notch customer service.


She married her high school sweetheart and together they have 2 boys and one dog.  She loves to bake, read and craft.